Returns & Exchanges
As of 2/8/2022, Selkie accepts cash returns and easy exchanges! Start your return or exchange by visiting our Return Center.
Please note, all orders placed prior to 2/8/2022 are ineligible for cash returns.
If you don't love your Selkie, you can return or exchange any new, unworn items, with all tags attached, within 7 days of receiving your delivery (unless otherwise stated upon purchasing). For standard purchases, we are unable to accept any returns or exchanges after 7 days of receiving your item(s). For purchases made during holiday, the exchange window is extended to 45 days from receiving your item(s). Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or credit within 7 days of arrival. If your item is damaged and your purchase date falls outside our standard return window, then please contact email@example.com and we’ll be happy to assist you.
All sale items over 25% off are non-refundable and are not eligible for exchange. Surprise Bags are non-refundable and are not eligible for exchange. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged.
Please note: we do not accept returns for items used for events or photoshoots. Items must be unworn with all tags intact to be accepted.
Visit our Return Center to start your return. You’ll need the email address associated with your purchase, or order number and shipping zip code. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email.
After you move through the steps on our Return Center, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you don’t use the credit, your original payment method will be refunded as usual. Shipping costs for your return will be deducted from your credit amount.
International orders are eligible for return only within 7 days of the delivery of your order. To process and verify your return, please visit our Return Center. At this time, we are unable to offer free returns for international orders so please ship your items to our warehouse using any prepaid and trackable return method to the address listed below.
453 S Spring Street Unit 1141,
Los Angeles, California 90013, US
Be sure to include your order number and name as a reference inside your package.
If you’d like to exchange your item, please send it back as a return and place a new order. All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer.
Visit our Return Center to start your exchange. You’ll need the email address associated with your purchase, or order number and shipping zip code. Next, choose your preferred item after selecting the item you’ll be sending back. You’ll receive step-by-step instructions and a prepaid shipping label for the return item, also sent to your email. Your new item/s will ship out within 1-3 days upon completing your exchange request - even before you send back your original item! Shipping costs for your return will be deducted from your credit amount, Selkie covers the shipping cost of your new item.
Read our FAQs here.