Returns & Exchanges

If you don't love your Selkie, you may apply for a return or exchange as long as the item purchased was not final sale and you file your return online within 15 days of receiving your delivery. Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or credit within 15 days of arrival. You will have an additional 15 days to get your item in the mail once you have filed your return online. Shipping costs for your return will be deducted from your refund or credit.

• Please note: we do not accept returns for items used for events, photoshoots, or posted wearing on social media. Items must be unworn with all tags and hygienic liners intact to be accepted.
• If your return arrives in less than the original condition we reserve the right to refuse the return and you will be responsible for return shipping to have the item sent back to you, or you may be charged a dry cleaning fee.
• All sale items over 25% off are non-refundable and are not eligible for exchange. Surprise Bags, mystery bags, and sample sale purchases are non-refundable and are not eligible for exchange. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged. 
• Shipping and handling charges, insurance protection, gift wrap fees, and taxes paid (e.g. customs, VAT) are not refundable.

Start a Return:

1. Visit our Return Center to file your return.
2. You’ll need the email address associated with your purchase, or order number and shipping zip code. Next, you’ll receive step-by-step instructions and a shipping label, also sent to your email (Shipping costs for your return will be deducted from your refund). 
3. We recommend obtaining a receipt from USPS when dropping off your return so that you can verify that your item was dropped off and sent back, hold on to this until your return has arrived and been processed. Please carefully pack your return in the original packaging, poly mailer, or box, do not place a return label on the clear Selkie bag, this is not valid return packaging and could result in your return being rejected upon arrival. 
4. Once your return arrives back at our facility it will be processed within 5-10 business days, you will be sent an email confirmation once your refund or credit has been issued.

International Returns:

1. Visit our Return Center to file your return.
2. You’ll need the email address associated with your purchase, or order number and shipping zip code. Next, you’ll receive step-by-step instructions and a return address sent to your email. You will be responsible for procuring your own return label, we recommend choosing a carrier that provides tracking and insurance. 
3. Be sure to include your order number and name as a reference inside your return package.  Please carefully pack your return in the original packaging, poly mailer, or box, do not place a return label on the clear Selkie bag, this is not valid return packaging and could result in your return being rejected upon arrival. 
4. Once your return arrives back at our facility it will be processed within 5-10 business days, you will be sent an email confirmation once your refund or credit has been issued.
5. If you’d like to exchange your item, please send it back as a return for refund, and place a new order.

Holiday Returns: For orders placed 11/24 - 12/31 you will have 30 days to file for your return online after delivery, final sale items are still excluded from returns.