Domestic and International shipping is FREE over $350*, otherwise it is $20*. Excluding Selkie White Glove Service styles.

Selkie Handling Service flat rate of $25. Bridal gowns are carefully packed with our branded garment bag and pink velveteen & gold logo hanger. Please note that your gown may take up to two weeks to ship.

All ready to ship items normally ship within 1-3 business days, but could take up to 7 business days, your package will be shipped via DHL, though we sometimes ship USPS or UPS depending on the location of the inventory. 

Please allow an additional 10-14 business days for order processing during sale periods.

Unfortunately as we ship most of our items from China we do not offer expedited shipping at this time. We recommend to check in with our retail partners and see if they might carry your item! Many of our stockists often utilize expedited shipping.

*Order must be over $350 after giftcards, discounts, etc in order for free shipping to apply.
* If you purchase an order for more than one item it is possible you will be charged a $40 shipping fee if the order is shipping from multiple locations. If this happens please contact us at with your order number and we will issue a refund for the $20 overage. If your order contains a pre-order item being shipped separately from the rest of your order, please note the shipping fee is correct and will not be refunded.


International orders typically arrive between 7 to 10 working days.

Non-US residents: Please note that your order may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Selkie, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Selkie. We strongly advise against refusing a package as it is not guaranteed it will make it back to us and you will not be eligible for a refund or reimbursement for refused items. Please be aware of these fees before placing an order. 


In order to help customers save on taxes/duties and high shipping fees if your order is being shipped to Canada or a US territory please allow up to 2 weeks for order processing as your order may be sent to our Los Angeles warehouse from China then shipped directly to you. Orders going to PO boxes may also expect a 2 week processing period as your order must be sent to LA for fulfillment. You will be emailed tracking as soon as your order is headed to you. 



Selkie is now utilizing Purple Dot to offer customers a seamless pre-order shopping solution. Purple Dot is a waitlisting platform that allows you to place your pre order, make changes, and be kept informed until your new Selkie is ready to be sent to you! 

Why does Selkie offer pre-orders?

We do not produce mass bulk and because of this we offer pre-orders. We cut very small runs of inventory and pre sell many of our best sellers to ensure that each garment is going to someone that loves it. 

Why should I place a pre-order? 

By placing a pre order you are securing your item in advance, some items may only be offered via pre-order and will not be stocked on the site again later. If you love an item it’s best to secure it on pre-order! Customers who purchase on pre-order are also now guaranteed their order will ship prior to the item(s) being released on Selkie, this means you’ll be among the very first to receive a new style!

How does it work? 

Simply place your order utilizing the pre-order feature and we will do the rest! Purple Dot will keep you informed about your order, and should you need to make changes to your order you’ll be able to log in and make edits such as changes to your shipping address, or cancelling your order. 

What information is needed when making a pre-order purchase?

You will need to provide your email, shipping address and card details. All communications will be sent to your email address, including details of how to cancel and any updates to your pre-order. Please note you will be charged immediately upon placing your order.

What are my payment options with Purple Dot, is it safe?

Purple Dot accepts all major card networks - Visa, MasterCard and American Express. Afterpay is not available for pre-order purchases. Payment information is processed securely by Stripe. No card details are transferred to or held by Selkie or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols.

How can I cancel or make changes to my order?

For orders placed via Purple Dot, you can edit your shipping address or cancel your pre order free of charge at any time before your item is ready to ship, by going to If you cancel your purchase you will receive an email confirming the cancellation and refund, funds should be returned to the original payment method within 3-5 business days.

If your pre-order was placed outside of Purple Dot or you are having trouble accessing your account to make changes or cancel please email with your order number and request.

I purchased an in stock item in addition to my pre-order, when will my in stock item ship? 

If your order has in-stock and pre-ordered items, we will ship your in stock item(s) right away and ship your pre-order item(s) when available. Kindly note you will see an additional shipping fee calculated at checkout if your order contains pre-order and ready to ship item(s).

When will my item ship? 

Each pre-order item has an estimated shipping time frame listed on the product page. All pre orders should ship within 2 weeks of the posted date. Though we expect each pre-order to arrive on time (or possibly even early), if there is ever a delay due to unforeseen circumstances and your order will not arrive within the posted time frame we will reach out immediately to make you aware of any changes.

Will I be able to make a return?

If you are unhappy with your order when it arrives, you will have 15 days from receiving your item to file a return online.

*Please note our pre-order policy has changed, orders placed prior to September 28th, 2023 are subject to the original policy.



You can track your order with the tracking information provided in your shipment notification email.


We offer Route Package Protection with every order, which covers items/packages that are lost, stolen or damaged in transit. For orders under $100, the fee is $1.55. For orders over $100, the fee is 2.8% of your cart total. Route Package Protection is automatically added to your order, but you can remove it before placing your order if desired (Please note: If you choose to remove Route Package Protection, you accept that Selkie is not liable for items that are lost, stolen or damaged in transit). If you place an order with Route Package Protection and your item(s)/package(s) are lost, stolen or damaged in transit, please click here to file a claim. If you have any questions or need further assistance, please email

Read our FAQs here