• The train is very long and bustles up in the back using elastic loops and fabric covered buttons. You can design the bustle shape by using whichever loops you choose to button.
• This dress closes with a center back invisible zipper
• Lined at the bust

To ensure the best fit, measure your bust and high waist before ordering and steam for optimal beauty.

Anna is 5’9” and wearing a size XS in Selkie. Her measurements are 31 ½” bust, 24” waist, and 34” hip.

For more specifics, please text our help line.

Fabric: Polyester Organza

Lining at bust: 100% Cotton

Care: Dry clean only

Designed and fit in LA, Made in partnership with our reputable and expert production team in Jianying, China.

Our products are made with the utmost in quality by some of the best craftsman in the industry. Learn more about our team and see our facilities!

SHIPPING METHODS & COST

Domestic and International shipping is FREE over $350*, otherwise it is $20*. Excluding Selkie White Glove Service styles.

Selkie Handling Service flat rate of $25. Bridal gowns are carefully packed with our branded garment bag and pink velveteen & gold logo hanger. Please note that your gown may take up to two weeks to ship.

All ready to ship items normally ship within 1-3 business days, but could take up to 7 business days, your package will be shipped via DHL, though we sometimes ship USPS or UPS depending on the location of the inventory. 

Please allow an additional 10-14 business days for order processing during sale periods.

INTERNATIONAL SHIPPING

International orders typically arrive between 7 to 10 working days.

Non-US residents: Please note that your order may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Selkie, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Selkie. We strongly advise against refusing a package as it is not guaranteed it will make it back to us and you will not be eligible for a refund or reimbursement for refused items. Please be aware of these fees before placing an order. 

CANADA, US TERRITORIES, PO BOXES

In order to help customers save on taxes/duties and high shipping fees if your order is being shipped to Canada or a US territory please allow up to 2 weeks for order processing as your order may be sent to our Los Angeles warehouse from China then shipped directly to you. Orders going to PO boxes may also expect a 2 week processing period as your order must be sent to LA for fulfillment. You will be emailed tracking as soon as your order is headed to you. 

SALES 

All sale items over 25% off are non-refundable and are not eligible for exchange. Surprise Bags are non-refundable and are not eligible for exchange. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged. 

Final sale includes the following:

• Almost Gone Sale above 25% off
• Surprise/Mystery Bundles
• Discount codes over 25%
• Black Friday/Cyber Monday/Winter Blues
• Sale on Sale

PRE ORDERS

Why does Selkie offer pre-orders?

We do not produce mass bulk and because of this we offer pre-orders. We cut very small runs of inventory and pre sell many of our best sellers to ensure that each garment is going to someone that loves it. 

Why should I place a pre-order? 

By placing a pre order you are securing your item in advance, some items may only be offered via pre-order and will not be stocked on the site again later. If you love an item it’s best to secure it on pre-order! Customers who purchase on pre-order are also now guaranteed their order will ship prior to the item(s) being released on Selkie, this means you’ll be among the very first to receive a new style!

What information is needed when making a pre-order purchase?

You will need to provide your email, shipping address and card details. Please note you will be charged immediately upon placing your order.

How can I cancel or make changes to my order?

If you need to make changes or cancel please email info@selkiecollection.com with your order number and request.

I purchased an in stock item in addition to my pre-order, when will my in stock item ship? 

If your order has in-stock and pre-ordered items, we will ship your in stock item(s) right away and ship your pre-order item(s) when available. Kindly note you will see an additional shipping fee calculated at checkout if your order contains pre-order and ready to ship item(s).

When will my item ship? 

Each pre-order item has an estimated shipping time frame listed on the product page. All pre orders should ship within 2 weeks of the posted date. Though we expect each pre-order to arrive on time (or possibly even early), if there is ever a delay due to unforeseen circumstances and your order will not arrive within the posted time frame we will reach out immediately to make you aware of any changes.

Will I be able to make a return?

If you are unhappy with your order when it arrives, you will have 15 days from receiving your item to file a return online.

TRACK YOUR SHIPMENT

You can track your order with the tracking information provided in your shipment notification email.

LOST OR STOLEN PACKAGES

We offer Route Package Protection with every order, which covers items/packages that are lost, stolen or damaged in transit. For orders under $100, the fee is $1.55. For orders over $100, the fee is 2.8% of your cart total. Route Package Protection is automatically added to your order, but you can remove it before placing your order if desired (Please note: If you choose to remove Route Package Protection, you accept that Selkie is not liable for items that are lost, stolen or damaged in transit). If you place an order with Route Package Protection and your item(s)/package(s) are lost, stolen or damaged in transit, please click here to file a claim. If you have any questions or need further assistance, please email info@selkiecollection.com.

Read our FAQs here. 

If you don't love your Selkie, you may apply for a return or exchange as long as the item purchased was not final sale and you file your return online within 15 days of receiving your delivery. Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or credit within 15 days of arrival. You will have an additional 15 days to get your item in the mail once you have filed your return online. Shipping costs for your return will be deducted from your refund or credit.

• Please note: we do not accept returns for items used for events, photoshoots, or posted wearing on social media. Items must be unworn with all tags and hygienic liners intact to be accepted.
• If your return arrives in less than the original condition we reserve the right to refuse the return and you will be responsible for return shipping to have the item sent back to you, or you may be charged a dry cleaning fee.
• All sale items over 25% off are non-refundable and are not eligible for exchange. Surprise Bags, mystery bags, and sample sale purchases are non-refundable and are not eligible for exchange. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged. 
• Shipping and handling charges, insurance protection, gift wrap fees, and taxes paid (e.g. customs, VAT) are not refundable.

Start a Return:

1. Visit our Return Center to file your return.
2. You’ll need the email address associated with your purchase, or order number and shipping zip code. Next, you’ll receive step-by-step instructions and a shipping label, also sent to your email (Shipping costs for your return will be deducted from your refund). 
3. We recommend obtaining a receipt from USPS when dropping off your return so that you can verify that your item was dropped off and sent back, hold on to this until your return has arrived and been processed. Please carefully pack your return in the original packaging, poly mailer, or box, do not place a return label on the clear Selkie bag, this is not valid return packaging and could result in your return being rejected upon arrival. 
4. Once your return arrives back at our facility it will be processed within 5-10 business days, you will be sent an email confirmation once your refund or credit has been issued.

International Returns:

1. Visit our Return Center to file your return.
2. You’ll need the email address associated with your purchase, or order number and shipping zip code. Next, you’ll receive step-by-step instructions and a return address sent to your email. You will be responsible for procuring your own return label, we recommend choosing a carrier that provides tracking and insurance. 
3. Be sure to include your order number and name as a reference inside your return package.  Please carefully pack your return in the original packaging, poly mailer, or box, do not place a return label on the clear Selkie bag, this is not valid return packaging and could result in your return being rejected upon arrival. 
4. Once your return arrives back at our facility it will be processed within 5-10 business days, you will be sent an email confirmation once your refund or credit has been issued.
5. If you’d like to exchange your item, please send it back as a return for refund, and place a new order.
6. Please note that Selkie is not responsible for lost or stolen returns when a customer’s own shipping label is used. Customers are responsible for creating claims on any lost or stolen returns.

Holiday Returns: For orders placed 11/24 - 12/31 you will have 30 days to file for your return online after delivery, final sale items are still excluded from returns.