SHIPPING METHODS & COST

Domestic and International shipping is FREE over $350*, otherwise it is $20*. Excluding Selkie White Glove Service styles.

Selkie Handling Service flat rate of $25. Bridal gowns are carefully packed with our branded garment bag and pink velveteen & gold logo hanger. Please note that your gown may take up to two weeks to ship.

Please note: Due to COVID-19, it may take a little longer than usual to receive your order. All ready to ship items normally ship within 1-3 business days, but could take up to 7 business days with current delays, your package will be shipped via DHL, though we sometimes ship USPS or UPS depending on the location of the inventory. 

INTERNATIONAL SHIPPING

International orders typically arrive between 7 to 10 working days.

Non-US residents: Please note that your order ships from China or the US and may be subject to additional customs fees upon delivery. While we try our very best to keep international shipping costs low, your country’s import fees are out of our control. All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer. Thank you for your understanding.

CANADA AND US TERRITORIES

In order to help customers save on taxes/duties and high shipping fees if your order is being shipped to Canada or a US territory please allow up to 2 weeks for order processing as your order may be sent to our LA warehouse from China then shipped directly to you. You will be emailed tracking as soon as your order is headed to you. 

PRE ORDERS

Selkie is now utilizing Purple Dot to offer customers a seamless pre-order shopping solution. Purple Dot is a waitlisting platform that allows you to place your pre order, make changes, and be kept informed until your new Selkie is ready to be sent to you! 

Why does Selkie offer pre-orders?

We do not produce mass bulk and because of this we offer pre-orders. We cut very small runs of inventory and pre sell many of our best sellers to ensure that each garment is going to someone that loves it. 

Why should I place a pre-order? 

By placing a pre order you are securing your item in advance, some items may only be offered via pre-order and will not be stocked on the site again later. If you love an item it’s best to secure it on pre-order! Customers who purchase on pre-order are also now guaranteed their order will ship prior to the item(s) being released on Selkie, this means you’ll be among the very first to receive a new style!

How does it work? 

Simply place your order utilizing the pre-order feature and we will do the rest! Purple Dot will keep you informed about your order, and should you need to make changes to your order you’ll be able to log in and make edits such as changes to your shipping address, or cancelling your order. 

What information is needed when making a pre-order purchase?

You will need to provide your email, shipping address and card details. All communications will be sent to your email address, including details of how to cancel and any updates to your pre-order. Please note you will be charged immediately upon placing your order.

What are my payment options with Purple Dot, is it safe?

Purple Dot accepts all major card networks - Visa, MasterCard and American Express. Afterpay is not available for pre-order purchases. Payment information is processed securely by Stripe. No card details are transferred to or held by Selkie or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols.

How can I cancel or make changes to my order?

For orders placed via Purple Dot, you can edit your shipping address or cancel your pre order free of charge at any time before your item is ready to ship, by going to https://selkiecollection.com/pages/manage-pre-orders If you cancel your purchase you will receive an email confirming the cancellation and refund, funds should be returned to the original payment method within 3-5 business days.

If your pre-order was placed outside of Purple Dot or you are having trouble accessing your account to make changes or cancel please email info@selkiecollection.com with your order number and request.

I purchased an in stock item in addition to my pre-order, when will my in stock item ship? 

If your order has in-stock and pre-ordered items, we will ship your in stock item(s) right away and ship your pre-order item(s) when available. Kindly note you will see an additional shipping fee calculated at checkout if your order contains pre-order and ready to ship item(s).

When will my item ship? 

Each pre-order item has an estimated shipping time frame listed on the product page. All pre orders should ship within 2 weeks of the posted date. Though we expect each pre-order to arrive on time (or possibly even early), if there is ever a delay due to unforeseen circumstances and your order will not arrive within the posted time frame we will reach out immediately to make you aware of any changes.

Will I be able to make a return?

If you are unhappy with your order when it arrives, you will have 15 days from receiving your item to file a return online.

*Please note our pre-order policy has changed, orders placed prior to September 28th, 2023 are subject to the original policy.

TRACK YOUR SHIPMENT

You can track your order with the tracking information provided in your shipment notification email.

LOST OR STOLEN PACKAGES

We offer Route Package Protection with every order, which covers items/packages that are lost, stolen or damaged in transit. For orders under $100, the fee is $1.55. For orders over $100, the fee is 2.8% of your cart total. Route Package Protection is automatically added to your order, but you can remove it before placing your order if desired (Please note: If you choose to remove Route Package Protection, you accept that Selkie is not liable for items that are lost, stolen or damaged in transit). If you place an order with Route Package Protection and your item(s)/package(s) are lost, stolen or damaged in transit, please click here to file a claim. If you have any questions or need further assistance, please email info@selkiecollection.com.

Read our FAQs here. 

Black Friday: Markdowns over 25% off are FINAL SALE and may not be exchanged.

If you don't love your Selkie, you may apply for a return or exchange as long as the item purchased was not final sale and you file your return online within 15 days of receiving your delivery. Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or credit within 15 days of arrival. You will have an additional 15 days to get your item in the mail once you have filed your return online. Shipping costs for your return will be deducted from your refund or credit.

Holiday Returns: For orders placed 11/24 - 12/31 you will have 30 days to file for your return online after delivery, final sale items are still excluded from returns. 

• Please note: we do not accept returns for items used for events, photoshoots, or posted wearing on social media. Items must be unworn with all tags intact to be accepted.
• If your return arrives in less than the original condition we reserve the right to refuse the return and you will be responsible for return shipping to have the item sent back to you, or you may be charged a dry cleaning fee.
• All sale items over 25% off are non-refundable and are not eligible for exchange. Surprise Bags, mystery bags, and sample sale purchases are non-refundable and are not eligible for exchange. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged. 
• Shipping and handling charges, insurance protection, gift wrap fees, and taxes paid (e.g. customs, VAT) are not refundable.

Start a Return:

1. Visit our Return Center to file your return.
2. You’ll need the email address associated with your purchase, or order number and shipping zip code. Next, you’ll receive step-by-step instructions and a shipping label, also sent to your email (Shipping costs for your return will be deducted from your refund). 
3. We recommend obtaining a receipt from USPS when dropping off your return so that you can verify that your item was dropped off and sent back, hold on to this until your return has arrived and been processed. Please carefully pack your return in the original packaging, poly mailer, or box, do not place a return label on the clear Selkie bag, this is not valid return packaging and could result in your return being rejected upon arrival. 
4. Once your return arrives back at our facility it will be processed within 5-10 business days, you will be sent an email confirmation once your refund or credit has been issued.

International Returns:

1. Visit our Return Center to file your return.
2. You’ll need the email address associated with your purchase, or order number and shipping zip code. Next, you’ll receive step-by-step instructions and a return address sent to your email. You will be responsible for procuring your own return label, we recommend choosing a carrier that provides tracking and insurance. 
3. Be sure to include your order number and name as a reference inside your return package.  Please carefully pack your return in the original packaging, poly mailer, or box, do not place a return label on the clear Selkie bag, this is not valid return packaging and could result in your return being rejected upon arrival. 
4. Once your return arrives back at our facility it will be processed within 5-10 business days, you will be sent an email confirmation once your refund or credit has been issued.
5. If you’d like to exchange your item, please send it back as a return for refund, and place a new order.

As of 11/17/2022 We have extended the return window from 7 days to 15. Orders placed prior to 11/17 are subject to the original return timeline of 7 days but please email info@selkiecollection.com if you'd like an extension to 15 days.