It's true! Have you heard of our surprise bags? Well, they have returned!

We are selling off an archive of clothing- gorgeous styles that are going out of stock for good, sold out, never produced, or high end samples! You never know what you're gonna get, but we can promise it will be a steal.

Luxury Item Surprise Bag includes:

• 1 luxury item for $150 - one silk, organdy, or cotton/silk combination dress in any length, silk set (top and bottom), or high priced gown in any of our fabrications with a value of $325 or above. Limited amount XXS - 6X sizes available.

Size Chart - Base on your body measurements to buy.

DISCLAIMERS:

All codes, including first time, are not applicable and your order will be cancelled if a code is used.

All surprise bags are non returnable, non refundable, no exceptions.

One 2 Item Surprise Bag, One Sample 2 Item Surprise bag, One Luxury Bag & Sample Luxury Bag per customer. Your order will be cancelled if purchasing more than one of each bag available.

Open internationally. Flat rate shipping $30 domestic, $45 international. 

TAXES $ DUTIES MAY APPLY TO INTERNATIONAL ORDERS. All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer.

Already own some Selkie? Note what you own at checkout so we don't send you any repeats, we will do our best but no guarantees!

Kindly know that some of these items may fit smaller, shopping surprise bags can be risky so we only suggest doing so if you are open to mystery, any items that don't work for you may make great gift options!

Surprise bags ship within 3-5 business days.

SHIPPING METHODS & COST

Domestic and International shipping is FREE over $350, otherwise it is $20. Excluding Selkie White Glove Service styles.

Selkie White Glove Service flat rate of $25. Bridal gowns are pre steamed and carefully packed with our branded garment bag and pink velveteen & gold logo hanger. Please note that your gown may take up to two weeks to ship.

Please note: Due to COVID-19, it may take a little longer than usual to receive your order. All ready to ship items normally ship within 1-3 business days, but could take up to 7 business days with current delays, your package will be shipped via DHL, though we sometimes ship USPS or UPS depending on the location of the inventory. 

INTERNATIONAL SHIPPING

International orders typically arrive between 7 to 10 working days.

Non-US residents: Please note that your order ships from China or the US and may be subject to additional customs fees upon delivery. While we try our very best to keep international shipping costs low, your country’s import fees are out of our control. All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer. Thank you for your understanding.

CANADA AND US TERRITORIES

In order to help customers save on taxes/duties and high shipping fees if your order is being shipped to Canada or a US territory please allow up to 2 weeks for order processing as your order may be sent to our LA warehouse from China then shipped directly to you. You will be emailed tracking as soon as your order is headed to you. 

PRE ORDERS

Pre order items will ship within 2 weeks of the date listed on the product. Please check your item dates carefully. Once processed you will receive a confirmation email with your tracking information. Please allow 4-7 days for your item to arrive once it ships out. 

International orders will be shipped via DHL Express, we sometimes utilize USPS and UPS depending on the inventory location. DHL Express ships within 1-2 business days within Europe and within 3-4 business days in Asia. Selkie is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. If your order is shipped USPS or UPS please allow longer time for arrival.

TRACK YOUR SHIPMENT

You can track your order with the tracking information provided in your shipment notification email.

LOST OR STOLEN PACKAGES

We offer Route Package Protection with every order, which covers items/packages that are lost, stolen or damaged in transit. For orders under $100, the fee is $0.98. For orders over $100, the fee is 1.5%-5% of your cart total. Route Package Protection is automatically added to your order, but you can remove it before placing your order if desired (Please note: If you choose to remove Route Package Protection, you accept that Selkie is not liable for items that are lost, stolen or damaged in transit). If you place an order with Route Package Protection and your item(s)/package(s) are lost, stolen or damaged in transit, please click here to file a claim. If you have any questions or need further assistance, please email info@selkiecollection.com.

Read our FAQs here. 

If you don't love your Selkie, you may apply for a return or exchange as long as the item purchased was not final sale and you file your return online within 15 days of receiving your delivery. Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or credit within 15 days of arrival. You will have an additional 15 days to get your item in the mail once you have filed your return online. Shipping costs for your return will be deducted from your refund or credit.

Holiday Returns: For orders placed 11/24 - 12/31 you will have 30 days to file for your return online after delivery, final sale items are still excluded from returns. 

• Please note: we do not accept returns for items used for events, photoshoots, or posted wearing on social media. Items must be unworn with all tags intact to be accepted.
• If your return arrives in less than the original condition we reserve the right to refuse the return and you will be responsible for return shipping to have the item sent back to you, or you may be charged a dry cleaning fee.
• All sale items over 25% off are non-refundable and are not eligible for exchange. Surprise Bags, mystery bags, and sample sale purchases are non-refundable and are not eligible for exchange. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged. 
• Shipping and handling charges, insurance protection, gift wrap fees, and taxes paid (e.g. customs, VAT) are not refundable.

Start a Return:

1. Visit our Return Center to file your return.
2. You’ll need the email address associated with your purchase, or order number and shipping zip code. Next, you’ll receive step-by-step instructions and a shipping label, also sent to your email (Shipping costs for your return will be deducted from your refund). 
3. After you move through the steps on our Returns Center, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you don’t use the credit, your original payment method will be refunded as usual. Shipping costs for your return will be deducted from your credit amount.
4. We recommend obtaining a receipt from USPS when dropping off your return so that you can verify that your item was dropped off and sent back, hold on to this until your return has arrived and been processed. 

International Returns:

1. Visit our Return Center to file your return.
2. You’ll need the email address associated with your purchase, or order number and shipping zip code. Next, you’ll receive step-by-step instructions and a return address sent to your email. You will be responsible for procuring your own return label, we recommend choosing a carrier that provides tracking and insurance. 
3. Be sure to include your order number and name as a reference inside your return package.
4. Your refund will be issued as soon as your return has arrived and been processed, you will receive an email confirmation once we have processed your return. If you’d like to exchange your item, please send it back as a return and place a new order.

As of 11/17/2022 We have extended the return window from 7 days to 15. Orders placed prior to 11/17 are subject to the original return timeline of 7 days but please email info@selkiecollection.com if you'd like an extension to 15 days.