Customer Service

Contact Info

Selkie Online store is open 9-5 Mon through Friday, Pacific Standard time, but available 24 hours for urgent questions. please allow 5 hours for a response to urgent questions.
For all matters, please email info@selkiecollection.com
For any urgent matters ONLY please TEXT 323.717.4687 
Warehouse Hours
Our warehouse is open 9am-5pm Pacific 
Mon-Frid closed on holidays

Shipping

All orders will ship in 1-2 business days. Please note, orders are not shipped over the weekend. Once processed you will receive a confirmation email with your tracking information.

Please note, if you order an item on Friday-Sunday, the item will not be fulfilled until the next business day.
Shipping in the USA takes around 2-5 business days.

 

All International customers;

Please allow 2 weeks for your shipments, customs is unpredictable and can sometimes hold packages for a few days.

Returns

We accept free returns! 

-Item must be unworn

-Tags must be attached

-An RA form must be filled out (see below)


Follow the "Returns" link in the navigation, select the items you’d like to return and a label will be generated for you. A refund will be issued as soon we receive the item and inspect it. 

Please note, any sale items or pre-sale items are non-refundable and may be exchanged for credit only! Full priced items are available for return within 30 days.
(not including special discount code items)

Please allow up to 4 business days for a refund after your item arrives back at our warehouse

INTERNATIONAL

AT THIS TIME WE DO NOT OFFER INTERNATIONAL RETURNS, ONLY EXCHANGES. 

Exchanges

If you would like a new item, please make a note of it when entering your return and we will email you for further information. You may be offered a code to shop your new item once the old one is received back in the warehouse.

Cancellations

Unfortunately, once an order is placed we can no longer make changes.

At this time we cannot offer cancellations on your order, unless you put the request within 24 hours of a business day, and receive a reply in that time frame.